Claims Fraud and Leakage Specialist

Job Location UK-Surrey-Croydon
Posted Date 3 months ago(25/06/2021 09:41)
Type of Contract
# of Openings


You will perform fraud investigations, aiming to finalise and close files promptly, ensuring that savings against fraudulent claims are realised. You will communicate with third parties, clients and teams across the business and will complete monthly leakage reviews to feedback to the Team Managers. You will work with claims teams to ensure that reserves are set up correctly and take an active role in ensuring they are trained on fraud and leakage methods.


Reporting to the Customer Claims Manager, you will be an active member of the Customer Claims team. You will take an active role in communicating and training best practice to your colleagues and be able to support and guide where necessary.


As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.


  • Take ownership of potentially fraudulent cases, investigating and closing files
  • Conduct monthly leakage reviews
  • Work with the Customer Claims Manager and Department Hub Manager to establish a fraud management framework
  • Conduct regular open and closed file reviews to identify any training needs for the Claims teams

Person Specification

  • Experience in a general claims environment, particularly within travel claims
  • Experience in claims investigations
  • The ability to train and support claims specialist in identifying potential fraud

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.


Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.


Join us. Let's care for tomorrow.

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