Claims Recovery Specialist

Job Location UK-Surrey-Croydon
Posted Date 3 months ago(25/06/2021 09:41)
Type of Contract
# of Openings


You will recover paid claims costs where applicable, ensuring opportunities are maximised and target saving are realised. You will communicate with customers, other insurers and third parties, logging details of conversations and documents onto the claims system. You will take an active role in training claims specialists on recovery methods.


Working within the Customer Experience hub, you will report to the Customer Claims Manager. You will work as part of a specialist claims team, supporting and guiding in recovery processes.


As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.


  • Identify and initiate potential recovery opportunities from third parties
  • Monitor all aspects of any recovery opportunity, logging details and incoming payments
  • Conduct regular file reviews to identify any training needs
  • Manage the relationship between claims, sharing knowledge and initiatives

Person Specification

  • Experience within a claims environment, including call handling
  • Knowledge of travel insurance
  • A good level of global geographical knowledge
  • High standard of verbal and written communication

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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