Customer Claims Specialist Home Working

Job Location UK-Newcastle/Sunderland & surrounding area
Posted Date 2 months ago(10/08/2021 16:14)
Type of Contract
Customer Service
# of Openings


We are currently recruiting for a number of positions working from home within Sunderland, Newcastle, Durham and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!


In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps


You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.


You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.


As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.






You Will:

  • Respond to customer calls relating to their claims
  • Ensure that all relevant information and documents relating to the claim are requested
  • Maintain accurate records of all conversations and correspondence
  • Communicate outcomes to customers at the earliest opportunity

Person Specification

You Have:

  • Experience within a claims handling position, within a contact centre environment
  • Knowledge of claims processes
  • Excellent written and verbal communication


About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.


Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.


Join us. Let's care for tomorrow.


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