Customer Experience Coordinator - Glasgow Edinburgh

Job Location UK-Glasgow
Posted Date 2 months ago(10/08/2021 16:19)
Type of Contract
Permanent
Category
Customer Service
Full-Time/Part-Time
Full-Time
# of Openings
1

Overview

We are currently recruiting for a number of positions working from home Glasgow, Edinburgh and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!

 

In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps

 

Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager.

One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!

 

As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

 

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

 

Hours

Monday to Saturday between 8am and 8pm and Sunday 9am to 5pm (35 hours per week)

Responsibilities

You Will:

  • Respond to customer enquiries regarding their policies
  • Upgrade existing policies
  • Work towards personal and team targets to ensure that we meet client requirements
  • Provide a high level of care to all customers
  • Ensure that all administration is completed

Person Specification

You Have:

  • Experience of assisting customers, within a contact centre environment
  • Good understanding of insurance systems and processes
  • Knowledge of travel insurance policies

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.

 

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