Travel Support Executive

Job Location UK-Surrey-Croydon
Posted Date 1 month ago(07/09/2021 12:50)
Type of Contract
Permanent
Category
Customer Service
Full-Time/Part-Time
Full-Time
# of Openings
1

Overview

You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

 

Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.

 

As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.

 

 

Responsibilities

  • Answer inbound calls within agreed timelines, responding to customer enquiries
  • Respond to written customer communications, using both templated and freestyle email communication
  • Perform medical screening as required
  • Maintain accurate details of conversations

Person Specification

  • Experience working in a customer focussed environment, contact centre experience would be ideal
  • Experience of handling customer queries and providing accurate responses
  • Knowledge of the travel industry or travel insurance would be advantageous

 

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

 

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.



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