Insurance Products Administrator

Job Location UK-Surrey-Croydon
Posted Date 1 month ago(17/09/2021 12:38)
Type of Contract
Customer Service
# of Openings


To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.




35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). Due to the nature of this position, hours may vary in line with business needs.




Warranty Administration

  • Maintain and update all current customer warranty details on the in house and client systems
  • Ensure all dealer warranty applications and queries are actioned within set departmental time scales
  • Accurately assess data loads and amend/input data onto both client and in-house systems


Assistance Administration

  • Maintain and update all current customer assistance details
  • Update all existing assistance clients’ data on the in-house system
  • Maintain a working knowledge of the client’s product range


Data Entry

  • Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
  • Accurately assess data load and amend and input data into client and in-house systems


Telephone response

  • Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
  • Data capture all requested data and provide information to the caller



  • Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
  • Record all daily activity for reporting purposes



You will also be responsible for the following;


Health & Safety

  • To ensure that your work area is kept safe and tidy at all times
  • To abide by the Health & Safety Work Act 1974
  • To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees


  • To advise your Manager of any areas of work for which you require any additional training

Quality Management System

  • To work as a member of a team within the quality system and follow all documented quality procedures and instructions


Key Performance Areas

  • To work towards achieving 100% on all Company, departmental, team and individual key performance targets



  • Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions



  • To manage or assist with relevant ad-hoc projects as required by the Warranty Sales and Administration Team Leader
  • Complete all appropriate administration
  • Provide relevant reports to the Warranty Sales and Administration Team Leader on a monthly basis
  • Carry out any other additional duties as requested by the Warranty Sales and Administration Team Leader from time to time within the scope of your role



  • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.



Person Specification


Should be well presented in line with working in a corporate environment.


Educated to GCSE standard or equivalent, to include English Language and Mathematics.

Strong administration and organisational skills.

Excellent telephone manner.

A good working knowledge of MS Word and Excel.

Good letter writing ability.

Strong numerical ability.

Basic understanding of FCA.

Ability to work within a procedure based environment.

Able to communicate confidently with clients, customers and suppliers.

Strong planning and organisational skills.

Flexible / adaptable and able to work under pressure.

Strong focus on quality and customer service.

Self-motivated and ability to work within a team.




Previous experience of working within a warranty department.

Basic understanding of manufacturer products.

Basic geographical knowledge of the UK.



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