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Job Locations UK-Swindon and the surrounding area
We are currently recruiting for a number of positions working from home within Swindon and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps     Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Bristol and the surrounding area
We are currently recruiting for a number of positions working from home Bristol and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps     Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-South Coast - Brighton to Bournemouth
We are currently recruiting for a number of positions working from home within the South Coast area (Brighton to Bournemouth!).  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps     Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Cardiff and surrounding area
We are currently recruiting for a number of positions working from home within Cardiff and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps     Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Norwich and surrounding area
We are currently recruiting for a number of positions working from home within Norwich and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps     Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Swindon and the surrounding area
We are currently recruiting for a number of positions working from home within Swindon and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps   You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Bristol and the surrounding area
We are currently recruiting for a number of positions working from home within Bristol and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps   You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-South Coast - Brighton to Bournemouth
We are currently recruiting for a number of positions working from home within the South Coast area (anywhere from Brighton to Bournemouth!) .  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps   You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Cardiff and surrounding area
We are currently recruiting for a number of positions working from home within Cardiff and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps   You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Norwich and surrounding area
We are currently recruiting for a number of positions working from home within Norwich and the surrounding area.  It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!   In addition to the equipment described above we will also provide a smart phone and headset so you are ready to go! You will need to have a minimum Wi-FI Internet speed of 10mbps   You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will recover paid claims costs where applicable, ensuring opportunities are maximised and target saving are realised. You will communicate with customers, other insurers and third parties, logging details of conversations and documents onto the claims system. You will take an active role in training claims specialists on recovery methods.   Working within the Customer Experience hub, you will report to the Customer Claims Manager. You will work as part of a specialist claims team, supporting and guiding in recovery processes.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will perform fraud investigations, aiming to finalise and close files promptly, ensuring that savings against fraudulent claims are realised. You will communicate with third parties, clients and teams across the business and will complete monthly leakage reviews to feedback to the Team Managers. You will work with claims teams to ensure that reserves are set up correctly and take an active role in ensuring they are trained on fraud and leakage methods.   Reporting to the Customer Claims Manager, you will be an active member of the Customer Claims team. You will take an active role in communicating and training best practice to your colleagues and be able to support and guide where necessary.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
Working with suppliers and teams across the business, this position will focus on the resolution of customer complaints. Adhering to regulatory requirements, investigating incidents to ensure a fair conclusion for the customer whilst balancing the needs of the organisation.   Working within a dedicated team you will achieve service level agreements for complaints resolution. Reporting into the Customer Service Team Manager, you will use your expertise in travel to understand and resolve complaints.     As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will coordinate and develop the claims activity within the Travel Experience hub, ensuring that all performance targets and KPIs are met. You will ensure that service delivery is managed and developed to meet and exceed our needs. You will create a culture, in which employees want to collaborate and engage with each other to achieve the Allianz Partners Vision and Mission.   Reporting to the Head of Travel, you will work with other Operations Managers to ensure the delivery of a customer-centric service. You will communicate with your team to receive regular feedback and relay information as well as work with other departments to ensure the swift resolution of any issues affecting performance.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will coordinate and develop the sales and service activity within the Travel Experience hub, ensuring that all performance targets and KPIs are met. You will ensure that service delivery is managed and developed to meet and exceed our needs. You will create a culture, in which employees want to collaborate and engage with each other to achieve the Allianz Partners Vision and Mission.   Reporting to the Head of Travel, you will work with other Operations Managers to ensure the delivery of a customer-centric service. You will communicate with your team to receive regular feedback and relay information as well as work with other departments to ensure the swift resolution of any issues affecting performance.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.   Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will monitor the quality of Operations calls and assistance files, to provide feedback and coaching where required. You will identify issues that impact on the quality of customer experience and work with team managers to mitigate these. You will maintain accurate documentation on audits and training recommendations, and ensure that you communicate these to team managers for one-to-one team member reviews. You will report to the People, Performance and Development Manager and work with a team of Quality Auditors. Together you will perform a targeted number of audits on a monthly basis and form an understanding of performance and training needs. As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience.   You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.        
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
Providing outstanding customer experiences, you will assist customers when they call us. You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service you will share any high profile cases with your manager. One of a team of coordinators, you will report into your Team Manager. Your team will be a blend of office-based and remote workers, so communication will be important!   As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.    
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time
Job Locations UK-Surrey-Croydon
About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.   The Role You will design deliver and coordinate development programmes and training courses to employees within the Customer Experience Hub. Setting the standards and expectations for customer experience you will be a role model within the operations areas. You will be part of the training team, reporting to the People, Performance and Development Manager. You will share best practice, collaborate and support the team to achieve their goals. This is a supportive environment where you will be encouraged to continuously improve and challenge yourself. As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.
Type of Contract
Permanent
Full-Time/Part-Time
Full-Time

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